TERMS AND CONDITIONS
Until further notice, Special Conditions Covid-19 are part of these General Terms & Conditions.
1. General Terms & Conditions
The tour operator is Desert Soul d.o.o., Murnova 6, SI-1000 Ljubljana, Slovenia (known as Desert Soul or Desert Soul Adventures for purposes of these Terms and Conditions). By signing the booking form, you agree to the following terms and conditions between Desert Soul Adventures and yourself (participant). Desert Soul Adventures cannot accept a participant without a signed booking form. A reservation is complete for a participant when the participant submits a signed booking form and deposit. Please read the terms and conditions carefully.
Desert Soul Adventures agents, representatives and guides are representing us, but are not a party to this contract, and are not responsible or liable for any failure to provide any service as may be described in our literature or pertaining to the contract.
2. Booking
A deposit of 40% of the tour cost is required at the time of booking. This deposit secures a place on the tour. The payment of the booking deposit binds Desert Soul Adventures and the payer/booker into the agreement of the payer/booker paying the tour as per these terms and Desert Soul Adventures providing the chosen/booked tour.
The balance is due 60 days before the tour starts. If the total balance is not received 60 days before the tour start, Desert Soul Adventures reserves the right to cancel the reservation. Each participant is required to sign a release and waiver form of rights before the tour start. Desert Soul Adventures cannot accept a participant without a signed release and waiver form.
Desert Soul Adventures provides motorcycles and bicycles as part of the tour package. The pictures of the motorcycles or bicycles in literature or on this website do not always represent the exact version of the vehicles provided. Please email or call if you need specific or customization information on exact vehicle versions. Desert Soul Adventures reserves the right to substitute a motorcycle or a bicycle confirmed to a participant, but will make every effort to contact the participant prior to any substitution. Most participants ride the motorcycle or bicycle that is confirmed for them. However, certain uncontrollable situations (such as mechanical problems, damage or theft) may require a substitution.
Desert Soul Adventures is responsible for providing the services listed in the tour descriptions according to the local standards, however due to situations beyond its control (such as road work, hotel closures, or weather), Desert Soul Adventures reserves the right without prior notice to withdraw any part or all of a tour or to make such changes as may be necessary, and the extra cost, if applicable, shall be paid by the customer. It is agreed and understood that the Owners, Operators and Agents of this tour including Desert Soul Adventures are not the guardians of the participant's safety and they cannot be held liable in any way for any occurrence in connection with any activity in connection with the tour which might result in injury, death or other damage to the participant, his property, his family, or heirs. Desert Soul Adventures is not responsible for any damage caused to third parties due to the participant’s activities during the tour. The liability of Desert Soul Adventures is limited to a total of two times the tour price irrespective of the title/claim.
3. Motorcycles
A security deposit of 1000 – 2000 Euro, depending on the model of motorcycle, must be paid to (or reserved by) Desert Soul Adventures at the beginning of the motorcycle rental period. The deposit will be held until the undamaged motorcycle is returned in acceptable condition with no broken parts. The deposit will be refunded at that time. The rental period is not interrupted due to damage to the motorcycle or the inability of the participant to ride the motorcycle. During the rental period, Desert Soul Adventures is not obligated to replace a damaged motorcycle.
If a participant provides his own motorcycle, no tour insurance will be provided by Desert Soul Adventures.
If a participant rents a motorcycle from Desert Soul Adventures without a corresponding guided or self-guided tour, the rental reservation becomes final after a 200 Euro non-refundable deposit is received. If a participant fails to send a reservation deposit, Desert Soul Adventures may cancel the reservation at any time. Modification of an existing rental reservation can be made free of charge if claimed at least 21 days before the commencement of the rental, otherwise a surcharge may apply.
4. Tyres – motorbikes and bicylces
We run our tours on thick inner tubes. In case of punctures, we'll do our best to patch the puncture free of charge if sensible. Otherwise, new inner tubes are available for purchase on our support truck.
5. Cancellation
In case of a customer canceling his/her booking after confirmation, Desert Soul Adventures reserves the right to withhold the deposit/tour charge in part for costs incurred. Cancellation fee is as follows:
- Number of days prior to departure / Cancellation fee per person
- More than 90 days / true costs incurred (air tickets etc.), but not less than 200 EUR
- 90 - 61 days / 40% of tour price
- 60 - 46 days / 60% of tour price
- 45 - 15 days / 80% of tour price
- Less than 15 days before departure / No refund
No exception to this policy can be made for any reason.
If the tour is cancelled by Desert Soul Adventures due to lack of participants or due to war situation at destination, your payment will be refunded in full, which will constitute the full settlement. Desert Soul Adventures is not liable for any additional costs or losses incurred by the participant due to the cancellation of the tour due to lack of participants or security issues at destination. This includes, but is not limited to, the cost of pre-paid airline tickets, hotel reservations and automobile rentals. Situations beyond our control may arise which make it necessary for us to reschedule or cancel a tour, change itineraries or make substitutions regarding hotels, cities, guides and other travel arrangements. We do not assume responsibility or liability for any resulting losses, expenses or inconvenience to the participant. Desert Soul Adventures is not required to make refunds once the tour commences, regardless of the reason for the participant's inability to complete his tour.
6. Miscellaneous
If the participant does not comply with traffic laws or does not behave like a good master while handling the vehicles rented from Desert Soul Adventures, Desert Soul Adventures reserves the right to revoke this contract and remove the participant’s rental motorcycle or bicycle. A participant is responsible for all traffic tickets received during the tour. A service charge will apply for all unpaid tickets. Participants agree to not cause any damage to natural surrounding or third parties through their actions while riding their motorcycles or bicycles. In the event a participant repeatedly ignores rules or causes others to feel threatened by their actions, Desert Soul Adventures reserves the right to revoke this contract and remove the participant’s rental motorcycle or bicycle. Every participant needs a valid motorcycle license to take part in the tour. The participant is responsible for complying with passport and visa regulations and takes responsibility for consequences resulting from non-compliance.
If a participant is travelling solo, we will attempt to find a suitable hotel roommate for the participant if the participant requests it. In the case where this proves impossible, a single occupancy supplement will be charged.
Where we camp, tents and sleeping mats are provided by Desert Soul Adventures and inlcuded in the tour price. Each participant gets own tent, suitable for 2 persons, in order to accommodate his personal luggage. Thus, a couple gets two tents, one of which can be used for luggage storage. Sleeping bags should be brought by the participants. If a participant wants to rent the sleeping bag from Desert Soul Adventures, they should explicitly specify it in an e-mail and the incurring cost must be paid together with the full settlement of the tour price.
A participant is fully aware of the risks and dangers involved in outdoor activities like motorcycle or bicycle riding and accepts full liability.
Fares quoted by Desert Soul Adventures, its agents or publications are those in effect at time of printing. On rare occasions, due to situations beyond our control, Desert Soul Adventures reserves the right to change tour prices any time prior to 60 days before departure. Desert Soul Adventures reserves the right to correct printing errors or calculation mistakes at any time.
Desert Soul Adventures recommends that guests take out adequate travel, health and accident insurance as well as trip cancellation insurance.
Photos and videos produced by Desert Soul Adventures are the property of Desert Soul Adventures. The copyrights rest with Desert Soul Adventures. Desert Soul Adventures can use all such material for advertising and marketing purposes, including images in which participants can be recognized, without any charge from the participant. Participants who submit photos to Desert Soul Adventures agree to allow the use of such photos by Desert Soul Adventures for advertising and marketing purposes.
Desert Soul Adventures assumes no responsibility for loss, damage or delay in delivering baggage to tour participants. Baggage turned over to Desert Soul Adventures for transport each day is done so at the participant's own risk. Baggage insurance is recommended.
Desert Soul Adventures attempts to schedule its tours at a time when the weather is pleasant for motorcycling or cycling. Many tours pass through areas where weather conditions can change. Desert Soul Adventures is not liable for unpleasant weather conditions and no refunds will be made for such conditions.
Please be sure to let us know about any special dietary requirements.